Module 2

CONTENTS

• Explore - Part 1
• Methods and Tools
• Steep Analysis
• Strategic Priorities 

• Explore - Part 2 
• Activity System
• Skateholder Mapping
• Opportunity Framming

• Empathise - Part 1
• Methods and Tools
• Field Observation
• Deep User Interview 

• Empathise - Part 2 
• Needs Finding
• Persona Development 

• Team Building Activity