Retrieved from: Design Thinking
You can use the activity system to gain insights on the organization’s strengths, weaknesses, advantages
and gaps to explore fresh opportunities and possibilities. It should also be used to establish foundation
for leveraging and evolving the strategic ‘ecosystem’ or a model in the Design Thinking Phase 5: Evolve.
What is Activity System?
Activity system is a visual representation of how the organization creates value, satisfies its users and
builds competitive advantages. It also identifies gaps in achieving the objectives (providing service) and
possible duplication of jobs. A powerful organizational model is one with a unique activity system that has
mutually reinforcing activities which is difficult to replicate.
How to define the Activity System
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Templates to map activities
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Skateholder Mapping
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Stakeholder Map can be used to help you visually summarise and communicate the relationships between
various stakeholders when working on a design challenge or any issue that require to understand various
players involved.
What is Stakeholder Mapping?
Stakeholder mapping is a process to identify the key people, group and organization that have direct
influence on the design challenge and understand the key stakeholders so as to better engage them. It
draws the relationship between the stakeholders and shows the importance of the stakeholder(s) as it
plays a key role in influencing the development and outcome of the design challenge.
How to conduct the Stakeholder Mapping
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Templates to conduct Stakeholder Mapping
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Opportunity Framing
Retrieved from: Design Thinking
Opportunity Framing is carried out after you know and understand the ‘Future Trend’, ‘Organization’ and
the ‘user’ (stakeholder) to relook into the design challenge and reframe into opportunity.
What is Opportunity Framing?
Opportunity Framing prepares you to better define the design challenge, ensuring all relevant notes
have been considered before reframing the design challenge and transform the design challenge into
design opportunity with many possibilities (It is not only about thinking out of the box but it is about the
expansion of the box). This will also help you in identifying the potential interviewees for later phases.
How to do Opportunity Framing
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The fundamentals of Opportunity Framing are:
- From the industry focus to user focus (Public Sector Agency to Citizen or End Users)
- From single idea to system
- From symptoms to root cause (What are the real issues, pain points, underlying deep needs)
Templates to be used for the Opportunity Framing
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Retrieved from: Design Thinking
Retrieved from: Design Thinking
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